Welcome to Whiff Tray.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from [https://whifftray.com].
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you interact with Whiff Tray, we collect certain personal and non-personal information to provide a smooth and secure shopping experience. This may include:
- Personal Information: Your name, email address, phone number, shipping and billing address, and payment details (processed securely via third-party payment providers).
- Account Details: Username, password, and preferences if you create an account.
- Order Information: Details about the fragrances or decants you purchase.
- Technical Data: IP address, browser type, device information, and interaction data collected through cookies and analytics tools.
- Communication Data: Messages, reviews, or inquiries you send through our contact form or social channels.
We collect this information directly from you or automatically when you use our website.
2. How We Use Your Information
We use your personal data for purposes including:
- Processing and fulfilling your orders
- Sending order confirmations, shipping updates, and invoices
- Providing customer support and responding to your inquiries
- Customizing your shopping experience and recommending products
- Improving our website, services, and product offerings
- Sending you promotional offers and newsletters (only if you opt in)
- Preventing fraudulent activities and maintaining website security
- Complying with legal obligations
We never collect more data than necessary and only use it for the purposes mentioned above.
3. Cookies and Tracking Technologies
Whiff Tray uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and shopping cart items
- Understand user behavior and website performance
- Provide personalized recommendations
You can manage or disable cookies from your browser settings. However, certain website features may not function properly if cookies are disabled.
4. Sharing Your Information
We value your trust and do not sell or rent your data to third parties. However, we may share limited information with:
- Service Providers: Trusted partners who assist us in payment processing, order fulfillment, delivery, and analytics.
- Legal Authorities: When required by law or to protect our rights and users.
All third-party partners are contractually bound to handle your data securely and use it only for legitimate business purposes.
5. Payment and Security
Payments made on Whiff Tray are processed through secure, encrypted channels. We do not store your card or banking information.
We use SSL (Secure Socket Layer) technology to ensure your data is transmitted safely.
Despite our best efforts, no online system can be completely secure. By using our Site, you acknowledge that you share information at your own discretion.
6. Your Rights
You have full control over your personal information. You may:
- Request access to the personal data we hold about you
- Ask for corrections or updates to inaccurate information
- Request deletion of your account or personal data (where legally permissible)
- Withdraw consent to receive promotional communications
To exercise these rights, please contact us at admin@whifftray.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy — for example, order history, tax, and warranty requirements. When no longer required, data is securely deleted or anonymized.
8. Third-Party Links
Our Site may include links to other websites or platforms (e.g., payment gateways, social media). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing any personal data.
9. Advertising and Analytics
We may use analytics and advertising tools (such as Facebook Pixel or Google Analytics) to understand visitor activity and improve marketing performance.
These tools may use cookies to track anonymous usage patterns — no personally identifiable information is shared with advertisers.
You can opt out of targeted advertising through your browser or social media privacy settings.
10. Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect data from individuals under 13 years of age. If you believe a child has provided us personal information, please contact us immediately for removal.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. Please review this page periodically for any updates.
Continued use of our Site after any changes indicates your acceptance of the revised terms.